Frequently Asked Questions
Everything you need to know about Varmilo premium mechanical keyboards and accessories.
What makes Varmilo keyboards different from other mechanical keyboards?
Varmilo is renowned for its 'Keyboard Artist' philosophy, blending high-end aesthetics with premium build quality. We utilize top-tier materials like PBT dye-sublimated keycaps and our proprietary EC (Electrostatic Capacitive) switches, which offer a smoother typing experience and longer lifespan compared to traditional mechanical switches.
Do you ship internationally and how long does it take?
Yes, we ship to most countries worldwide. International orders typically process within 2-3 business days. Depending on your location and chosen shipping method, delivery usually takes between 7 to 15 business days. Please note that customs duties may apply depending on your local regulations.
Can I customize the switches and keycaps on my order?
We offer a variety of pre-configured thematic keyboards with different switch options. For full customization, you can use our Premium Customization service to select specific case colors, switch types, and LED configurations to build a keyboard tailored to your exact preferences.
What is your return policy for electronic products?
We offer a 15-day return policy for items in their original, unopened packaging. If the product is defective upon arrival, please contact our support team within 7 days for a replacement or full refund. Please note that customized products are generally non-refundable unless there is a manufacturing defect.
Are Varmilo keyboards compatible with macOS and Linux?
Yes, our keyboards are compatible with Windows, macOS, and Linux. Most models feature a toggle or shortcut to switch between Windows and Mac modes, ensuring that function keys and command keys map correctly to your operating system.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways to ensure your financial information remains protected.